Shipping policy

Order Processing

All orders are processed and dispatched within 1–2 business days of your order being placed. Orders are not shipped or delivered on weekends or public holidays.

You'll receive a confirmation email with tracking information once your order has been dispatched. Please allow up to 48 hours for tracking details to become active.

If we're experiencing a high volume of orders, processing may take slightly longer — we'll notify you if there's a significant delay.

Shipping Times & Rates

Estimated delivery time is 7–12 business days after dispatch, depending on your location.

Please note that delivery times are estimates and begin from the date of dispatch, not the order date. Total time to receive your order = processing time (1–2 business days) + shipping time (7–12 business days).

Shipping costs are calculated at checkout based on your location.

Delivery Delays

While we aim to meet the delivery estimates above, delays can occasionally occur due to factors outside our control, including customs processing, postal service delays, weather, or high-demand periods (e.g. holidays). We appreciate your patience and are always happy to help track down a delayed order.

Customs, Duties & Taxes

For international orders, your order may be subject to import duties, taxes, or customs fees levied once the package reaches your destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. Please check with your local customs office for more information, as these fees vary by country.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can use this to monitor your order's progress. If you haven't received tracking within [3] business days of ordering, please contact us at [your support email].

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at [your support email] as soon as possible — we can only update the address before the order has been dispatched.

Lost, Stolen, or Damaged Packages

If your tracking shows your order as delivered but you haven't received it, please contact your local carrier first, then reach out to us and we'll do our best to help.

For packages lost in transit or arriving damaged, please contact us at [your support email] within [7] days of the delivery date (or expected delivery date) so we can resolve the issue.